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Two ways to create an FAQ in Confluence Cloud
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Two ways to create an FAQ in Confluence Cloud

A headshot of Zoriana Bogutska
Zoriana Bogutska
9th July, 2024
5 min read
A colourful and easy to follow Frequently Asked Questions page on Confluence
A headshot of Zoriana Bogutska
Zoriana Bogutska
9th July, 2024
5 min read
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What are some uses for FAQs in Confluence?
How to create an FAQ in Confluence Cloud
Combine Tabs and Advanced Expand for the ultimate FAQ solution!

Bring the answers straight to your Confluence users. We break down the different ways to create FAQs in Confluence.

Whether you’re onboarding new employees, supporting customers, or managing internal processes, providing quick and easy access to information is important. And if you’re using Confluence for knowledge management, a great way to give users answers is with a tidy FAQ section.

Let’s discuss when to use FAQs in Confluence, and the best ways to create one.


What are some uses for FAQs in Confluence?

An FAQ is a great way to round up answers and they’re often included in Confluence knowledge bases. Here are some times when an FAQ might be useful:

  • Onboarding New Employees: Provide answers to common questions about company policies, procedures, benefits, and tools.

  • Customer Support: Give solutions to common technical issues, product features, and troubleshooting steps to reduce the load on the support team.

  • Product Launches and Updates: Provide information on the new product features, pricing, compatibility, and instructions to assist customers.

  • Event Planning: Offer details on event schedules, registration processes, venue information, and other details to attendees.

How to create an FAQ in Confluence Cloud

To set up an FAQ, you need a structured way of presenting questions and answers to Confluence users that keeps the page tidy and clutter-free. With that in mind, read on for two different solutions and the pros and cons of each.


Option 1: Expand macro

The first option is a built-in macro. The Expand macro lets you add collapsible sections to your Confluence pages, which helps to keep your text neat and compact.

This macro is perfect if you want a quick and easy built-in Confluence solution for organising your FAQs.
A GIF of a user expanding a collapsible FAQ section in Confluence
Benefits:
  • The macro is built-in, making it quick and easy to add to your pages.
  • You can use the Expand macro with Confluence layouts to stack FAQs side-by-side and take up less space.

Drawbacks
:
  • There’s no customisation options, meaning FAQs don’t stand out on the page and can be easily missed.
  • You can’t embed images into Expand macros to provide extra context.
  • Expand macros don’t close when another opens, which can clutter up the page more.

If you’re looking to make your Expand macros stand out more or embed images and other rich content, you can do that with Advanced Expand!
A GIF opening an Advanced Expand macro on a Confluence FAQ
The Advanced Expand macro supports images, multi-coloured fonts, and can even be embedded in other macros, helping your FAQs to be more engaging and helpful. Try Advanced Expand as part of the Content Formatting Macros toolkit today:

[Try for free]


Option 2: Tabs macro

Your second choice is using Confluence Tabs which comes included with Content Formatting Macros for Confluence. Rather than just creating collapsible sections on your page, you can tidy away your FAQs into handy little sections hidden from view until you click on a tab.

This macro is perfect for making your FAQs look more professional and organising them into relevant categories to make finding questions easier.
A GIF of a user clicking between FAQ tabs in Confluence
Benefits:
  • It’s a really easy and quick way to organise FAQs into neat categories.
  • Tabs are much more engaging and noticeable, helping users find answers quicker.
  • You can customise tabs in a variety of ways, including choosing from different tab colours and adding icons to tabs, to make them look more professional and branded.

Drawbacks
:
  • Tabs come in a third-party app, meaning your admin will need to install it.
  • It’s not free for Confluence instances of 10+ users (but you can try it free for 30 days).

Combine Tabs and Advanced Expand for the ultimate FAQ solution!

If you want to go all out, you can nest Advanced Expand macros inside Tabs to keep your FAQs as tidy and professional as possible.
A GIF of a user changing FAQ tabs and clicking to open a collapsible section in Confluence

Get both Advanced Expand and Tabs as part of Content Formatting Macros

Try it free for 30 days today!
Written by
A headshot of Zoriana Bogutska
Zoriana Bogutska
Senior Product Marketing Manager
Zoriana has over 12 years of experience in marketing, with 6 of them in product marketing management. As a Senior Product Marketing Manager, Zoriana aims to ensure Kolekti's apps excel by understanding customer needs, solving their problems, and making Kolekti truly the best solution.

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