Guided Pathways for Confluence
The easy way to build decision trees in Confluence.
✔︎ Organise pages into branching guides
✔︎ Make content easier to find and navigate
✔︎ Create tailored user guides, scripts, and more
Tailor experiences to every single user.
No two users (or their needs) are the same. Guided Pathways makes it easy to include branching choices in your Confluence guides, meaning every user can follow the journey that’s right for them.
Say goodbye to confusing Confluence navigation.
Guided Pathways lets you break down Confluence pages into a set of easy-to-follow steps. It’s more engaging and easier for users to follow to a resolution.
Create and manage guides effortlessly.
Guided Pathways’ no-code guide creator lets anyone create user journeys from their Confluence content. It’s never been easier to create complex user journeys in Confluence.
Key features
Total guide management
Manage your guides and user journeys in one place. From the Guides Hub, you can check the status of your guides at a glance and publish, edit, and delete guides with ease.
Embed existing pages
Organise guides and link different Confluence pages together. Embed existing pages in guides - no need to waste time on duplicate content.
Interactive decision trees
Link content together to create branching guides that direct users to varied outcomes. Make guides as simple or as complex as you like, without compromising usability.
How teams use Guided Pathways
There's no limit to how Guided Pathways can boost productivity, reduce wasted time, and improve user satisfaction. Here are a few examples to inspire you.
Empower HR managers and cultivate happier employees.
Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.
- Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
- Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
Customer Support
Easy troubleshooting for your support agents and customers.
Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.
- Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
- Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
Sales
Help your team close more sales than ever.
Guided Pathways transforms sales scripts into smooth and effortless customer interactions.
- Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
- Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
IT
Equip teams to handle every incident and event.
Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.
- ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
- Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
Empower HR managers and cultivate happier employees.
Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.
- Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
- Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
Easy troubleshooting for your support agents and customers.
Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.
- Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
- Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
Help your team close more sales than ever.
Guided Pathways transforms sales scripts into smooth and effortless customer interactions.
- Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
- Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
Equip teams to handle every incident and event.
Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.
- ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
- Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
Join the Open Beta
Start building guides that can handle every outcome. Experience Guided Pathways free today.
Frequently Asked Questions (FAQs)
Is Guided Pathways for Confluence available for Confluence Data Center?
We've created Guided Pathways for Confluence specifically for Confluence Cloud. We aren't currently planning to bring the app to Confluence DC, but please register your interest on our feedback board.
When will Guided Pathways come out of Beta?
We don't have a specific date yet. We're focused on making the app as good as possible before giving it a wider release. Please share your thoughts on our feedback board and help shape the future of our app.
How do I request a feature?
We'd love to hear your ideas for improving Guided Pathways for Confluence. Contact our Support Team to share your thoughts, or request a feature using our feedback board.