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Guided Pathways for Confluence

Guided Pathways for Confluence

The easy way to build decision trees in Confluence.
✔︎ Organise pages into branching guides
✔︎ Make content easier to find and navigate
✔︎ Create tailored user guides, scripts, and more
Confluence tags arranged in a hierarchy with branching arrows pointing to different journeys through the tags

Tailor experiences to every single user.

No two users (or their needs) are the same. Guided Pathways makes it easy to include branching choices in your Confluence guides, meaning every user can follow the journey that’s right for them.
A gif showing branching decision tree options in Confluence

Say goodbye to confusing Confluence navigation.

Guided Pathways lets you break down Confluence pages into a set of easy-to-follow steps. It’s more engaging and easier for users to follow to a resolution.
A Guided Pathways for Confluence page showing different guide steps, content, and buttons to other pages

Create and manage guides effortlessly.

Guided Pathways’ no-code guide creator lets anyone create user journeys from their Confluence content. It’s never been easier to create complex user journeys in Confluence.
A list of guides created in the Guided Pathways for Confluence guide manager

Key features

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Total guide management
Manage your guides and user journeys in one place. From the Guides Hub, you can check the status of your guides at a glance and publish, edit, and delete guides with ease.
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Embed existing pages
Organise guides and link different Confluence pages together. Embed existing pages in guides - no need to waste time on duplicate content.
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Interactive decision trees
Link content together to create branching guides that direct users to varied outcomes. Make guides as simple or as complex as you like, without compromising usability.

How teams use Guided Pathways

There's no limit to how Guided Pathways can boost productivity, reduce wasted time, and improve user satisfaction. Here are a few examples to inspire you.
Human Resources
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Empower HR managers and cultivate happier employees.

Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.

  • Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
  • Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
A stack of folders with an employee badge on top

Easy troubleshooting for your support agents and customers.

Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.

  • Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
  • Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
A laptop-book hybrid with multimedia icons flying out of the screen

Help your team close more sales than ever.

Guided Pathways transforms sales scripts into smooth and effortless customer interactions.

  • Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
  • Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
A target with three arrows in the bullseye

Equip teams to handle every incident and event.

Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.

  • ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
  • Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
An open toolbox with various multimedia icons floating out

Empower HR managers and cultivate happier employees.

Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.

  • Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
  • Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
A stack of folders with an employee badge on top

Easy troubleshooting for your support agents and customers.

Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.

  • Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
  • Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
A laptop-book hybrid with multimedia icons flying out of the screen

Help your team close more sales than ever.

Guided Pathways transforms sales scripts into smooth and effortless customer interactions.

  • Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
  • Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
A target with three arrows in the bullseye

Equip teams to handle every incident and event.

Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.

  • ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
  • Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
An open toolbox with various multimedia icons floating out

Reviews

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( 5 )
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It's a neat tool for efficiently managing and navigating through confluence content.
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Ross Buckley on 05.03.2024
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The concept here is great. It's a bridge between mountains of content and a guided route through it which for our firm is something that is missing. Surfacing of content has always been a challenge and this gives us the structure to do so. Appreciate it's in a beta and as a result still a little rough around the edges, but that said, it works admirably and we'll be considering how we can deploy it to gain value.
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Steve Dalgleish on 28.02.2024
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cellent app concept, I see lots of potential for this beta for different use cases. It does take a bit of time to understand, but once you do, it adds a whole new layer to Confluence. After playing with the app for a few days, I've shared with the team some feedback like increasing step number or a guide preview of all the steps. Really looking forward seeing what this app becomes. In-app support is also good (and fast)
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Juan Diego Vázquez on 20.02.2024
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It's a game changer for us, it makes it easy to organize content into structured guides. We are looking to use it to optimize our onboarding process for new hires. We had a few questions about how to use some of the features and the support team has been awesome from the start! They provided us with a guide that made it really easy to start creating guides.
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Vlad Busuioc on 15.02.2024

Try Guided Pathways for free

Start building guides that can handle every outcome. Get a 30-day free trial of Guided Pathways today.

Want to learn more?

Discover more with our interactive Guided Pathways playbook.
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Pricing

The intervals shown below aren't exhaustive and are just a guideline of how Guided Pathways scales for different teams.
To get an accurate price, please visit the Atlassian Marketplace.
Monthly
Yearly
Cloud
Team sizePrice
10Free
25USD 0.70 per user
100USD 0.70 per user
250USD 0.60 per user
1000USD 0.30 per user
2500USD 0.20 per user
5000USD 0.15 per user
10000USD 0.10 per user
15000USD 0.08 per user
20000USD 0.07 per user
25000USD 0.06 per user
30000USD 0.05 per user
35000USD 0.04 per user
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Frequently Asked Questions (FAQs)

We've created Guided Pathways for Confluence specifically for Confluence Cloud. We aren't currently planning to bring the app to Confluence DC, but please register your interest on our feedback board.
We'd love to hear your ideas for improving Guided Pathways for Confluence. Contact our Support Team to share your thoughts, or request a feature using our feedback board.

Resources

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Confluence page trees: the ultimate guide
Confluence page trees help you organise your content, but they can also get messy. Here's how to use them - and a solution to complicated page navigation.
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How to create a Confluence ITSM runbook: 4-step guide
Boost the effectiveness of your ITSM team! Set up multi-step ITSM runbooks in Confluence with our handy guide.
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A chunky steel chain on a stylised background
Two ways to link pages in Confluence Cloud
There are plenty of reasons to connect your Confluence pages. Discover why to link them, and how to do it, with our handy guide.
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How to write an employee handbook in four simple steps
Want to produce the perfect central resource to get employees on the same page with your policies and key information? You need an employee handbook.
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Three sheets of paper with notes on and a set of headphones on a stylised background
How to create sales centre scripts with Confluence Cloud
Deliver a consistent brand message and close more deals. Discover how to create sales centre scripts using Confluence - in just a few steps.
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A Confluence page showing two user icons interacting on a stylised background
How to create interactive user guides in Confluence Cloud
Flexible, engaging, and easy to follow, here’s how to create your own interactive user guides in Confluence Cloud.
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