Build decision trees in Confluence — the easy way
No more getting lost in Confluence. It's never been easier to create tailored user journeys from your pages.
Explore Guided Pathways' full toolset - no credit card required.
How we help you get more from Confluence:
Easily manage your content
Quickly spot knowledge gaps and stay on top of changes.
Create effortless user journeys
Build consistency across your pages and remove friction.
Find the right answer, faster
Branching guides get users to the right place in one try.
Higher return on investment
Smooth navigation encourages greater Confluence adoption.
Simpler, cleaner Confluence navigation
No more searching through the Confluence's content tree to find what you need. Turn pages into step-by-step guides, helping users find what they need the first time, every time.
Tailor experiences to every user
No two users (or their needs) are the same. Guided Pathways makes it easy to include branching choices in your Confluence guides, meaning every user can follow the journey that's right for them.
Key features
Central guide hub
Manage your guides and user journeys in one convenient place. Check the status of your guides at a glance and publish, edit, and delete guides with ease.
No-code guide creation
Create and rearrange steps with the user-friendly drag and drop interface. Anyone can create user journeys from their Confluence pages.
Interactive, branching choices
Link content together to create branching guides that direct users to varied outcomes. Make guides as simple or as complex as you like, without compromising usability.
How teams use Guided Pathways
There's no limit to how Guided Pathways can boost productivity, reduce wasted time, and improve user satisfaction. Here are a few examples to inspire you.
Empower HR managers and create happier employees.
Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.
- Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
- Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
Customer Support
Easy troubleshooting for your support agents and customers.
Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.
- Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
- Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
Sales
Help your team close more sales than ever.
Guided Pathways transforms sales scripts into smooth and effortless customer interactions.
- Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
- Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
IT
Equip teams to handle every incident and event.
Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.
- ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
- Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
Empower HR managers and create happier employees.
Guided Pathways creates a smooth and engaging experience for new hires and seasoned employees alike.
- Onboarding documents: Create interactive, tailored onboarding paths that break down overwhelming information into relevant, bite-sized steps.
- Self-service HR portal: Guide team members through HR documentation with ease, reducing the number of queries and keeping employees well-informed.
Easy troubleshooting for your support agents and customers.
Guided Pathways helps you solve issues faster, create happier customers, and empower every member of your team.
- Call centre scripts: Build personalised, dynamic scripts that consider every customer’s needs, helping agents get to the bottom of every issue or concern.
- Self-service guides: Create interactive troubleshooting guides and walkthroughs for your Confluence knowledge base, guiding customers through steps at their own pace.
Help your team close more sales than ever.
Guided Pathways transforms sales scripts into smooth and effortless customer interactions.
- Lead qualification: Creating branching scenarios to help sales reps ask the right questions to qualify leads and identify viable customers.
- Objection handling: Build seamless scripts designed to help your salespeople handle - and counter - any objections that come their way.
Equip teams to handle every incident and event.
Guided Pathways helps IT teams consistently and swiftly respond to whatever challenge comes their way.
- ITSM Runbooks: Turn pages of protocols into easy-to-follow steps, helping IT teams efficiently maintain systems, resolve issues faster, and reduce system downtime.
- Incident Reports: Streamline triage with interactive, structured questions and responses tailored to the evolving context of every incident.
Read what our customers have to say
Don't just take our word for it. Discover why real teams love Guided Pathways.
⭐️⭐️⭐️⭐️
I write a lot of guides for my job in Confluence and trust me, it is a tedious job... Love that finally there is a concept that allows me to write them easily and quick with content that already exists, it saves me a looot of time.
I write a lot of guides for my job in Confluence and trust me, it is a tedious job... Love that finally there is a concept that allows me to write them easily and quick with content that already exists, it saves me a looot of time.
Jorge Gomez
⭐️⭐️⭐️⭐️
It's a game changer for us, it makes it easy to organize content into structured guides. We are looking to use it to optimize our onboarding process for new hires.
It's a game changer for us, it makes it easy to organize content into structured guides. We are looking to use it to optimize our onboarding process for new hires.
Vlad Busuioc
⭐️⭐️⭐️⭐️
It's a neat tool for efficiently managing and navigating through confluence content.
It's a neat tool for efficiently managing and navigating through confluence content.
Ross Buckley
⭐️⭐️⭐️⭐️
It's a bridge between mountains of content and a guided route through it which for our firm is something that is missing. Surfacing of content has always been a challenge and this gives us the structure to do so.
It's a bridge between mountains of content and a guided route through it which for our firm is something that is missing. Surfacing of content has always been a challenge and this gives us the structure to do so.
Steve Dalgleish
Discover Guided Pathways for yourself
Want to learn more? Try our quick guided walkthrough to see how Guided Pathways works and how you can use it for a range of use cases, including employee onboarding.
Try Guided Pathways for free
Start building guides that can handle every outcome. Get a 30-day free trial of Guided Pathways today.
Frequently Asked Questions (FAQs)
Is Guided Pathways for Confluence available for Confluence Data Center?
We've created Guided Pathways for Confluence specifically for Confluence Cloud. We aren't currently planning to bring the app to Confluence DC, but please register your interest on our feedback board.
How do I request a feature?
We'd love to hear your ideas for improving Guided Pathways for Confluence. Contact our Support Team to share your thoughts or request a feature using our feedback board.
Is the free trial really free?
Yes! You can try Guided Pathways and all its features completely free for 30 days. No credit card is required.