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Confluence Troubleshooting Article Template
A troubleshooting article gives an at-a-glance overview of everything to do with your business. Get started with our handy template today.
Want to use our troubleshooting article template? Simply install Mosaic: Content Formatting Macros & Templates and choose it from the Confluence templates library.
Once you've installed Mosaic, follow these steps:
- Create a new page or live doc in Confluence, then click All templates from the bottom menu.
- Click on the templates search bar and type ‘Mosaic’.
- Select the ‘Troubleshooting Article’ template to get started, or hover over it for a preview.
You can also view and use all the templates from the Mosaic app homepage. Just click Apps > Mosaic, scroll down to the templates section, and choose a template.
What is a troubleshooting article?
You already nail customer onboarding with Confluence, but where do customers go with specific issues? If you said a helpdesk, hold up! A troubleshooting article is the best place for all those tricky questions. It is clearly documented, easy to comprehend, and packed with extra resources.
Why does your company need a troubleshooting article?
It's great to allow users to self-serve their support needs with documentation, but to do this, you must ensure you are accurately meeting their needs and not glossing over known issues. A troubleshooting article that clearly lays out the exact problem at the top demonstrates that you know how to help them and that doing so is no problem!
Helpdesks can cost time and money, and it can be frustrating for everyone to go over the same issues. By helping customers do the first part themselves to see if they can solve a problem, everyone is happier.
A well-designed troubleshooting article provides a seamless and intuitive user experience, making it easier for customers to use and enjoy your product or service and, hopefully, remain loyal!
It's great to allow users to self-serve their support needs with documentation, but to do this, you must ensure you are accurately meeting their needs and not glossing over known issues. A troubleshooting article that clearly lays out the exact problem at the top demonstrates that you know how to help them and that doing so is no problem!
Helpdesks can cost time and money, and it can be frustrating for everyone to go over the same issues. By helping customers do the first part themselves to see if they can solve a problem, everyone is happier.
A well-designed troubleshooting article provides a seamless and intuitive user experience, making it easier for customers to use and enjoy your product or service and, hopefully, remain loyal!
It's great to allow users to self-serve their support needs with documentation, but to do this, you must ensure you are accurately meeting their needs and not glossing over known issues. A troubleshooting article that clearly lays out the exact problem at the top demonstrates that you know how to help them and that doing so is no problem!
Helpdesks can cost time and money, and it can be frustrating for everyone to go over the same issues. By helping customers do the first part themselves to see if they can solve a problem, everyone is happier.
A well-designed troubleshooting article provides a seamless and intuitive user experience, making it easier for customers to use and enjoy your product or service and, hopefully, remain loyal!
What elements should a troubleshooting article include?
Step-by-step content
Use a simple layout like 'Problem' and 'Solution', so customers have at-a-glance confidence in the troubleshooting article and its ability to help.
To make content even more digestible, you can group related problems with tabs so users can easily find the right solution for them.
Making life easier for thousands of users
Don't just take our word for it. See why our engaging Confluence templates have been published over 2000 times this year.
⭐️⭐️⭐️⭐️ 4/4
We used the pre-installed page templates, which saved us time putting together a consistent monthly report style and for our onboarding page
We used the pre-installed page templates, which saved us time putting together a consistent monthly report style and for our onboarding page
Tobias Zimmerman
⭐️⭐️⭐️⭐️ 4/4
We have found the branding tools and templates useful for maintaining a consistent look across our client facing resources.
We have found the branding tools and templates useful for maintaining a consistent look across our client facing resources.
Geoffrey Legault
⭐️⭐️⭐️⭐️ 4/4
The templates have been a big help, they've made compiling our monthly reports quicker and more structured.
The templates have been a big help, they've made compiling our monthly reports quicker and more structured.
Aarushi Patel
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